We’re here to help! Find answers to some of the most common questions about Warm furniture, orders, delivery, and more.

Orders & Payments

Q: How can I place an order?

A: You can easily place an order through our website. Simply add your favorite items to the cart and proceed to checkout.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Warm Gift Cards.

Q: Can I change or cancel my order after it’s been placed?

A: If your order hasn’t been shipped yet, please contact our support team as soon as possible. Once the order has been processed, we’re unable to make changes.

Shipping & Delivery

Q. Do you offer free shipping?

A. Yes. We provide FREE shipping on all orders. No minimum purchase required.

Q. How long does delivery take?

A. Orders are usually processed within 1–2 business days. Delivery times vary by location.

Q. Will I receive a tracking number?

A. Yes, tracking details will be sent to your email once your order has shipped.

Returns & Exchanges

Q. What is your return policy?

A. If you receive a defective or incorrect item, please contact us within 7 days of delivery.

Q. Do your products come with a warranty?

A. Warranty coverage follows the manufacturer’s policy. Please refer to the product page for details.

About Our Products

Q. Are your products authentic?

A. Yes, all products we sell are 100% genuine and sourced through authorized distributors.

Q. Are the reels suitable for saltwater use?

A. Saltwater-compatible (SW) models are designed for marine environments. We recommend rinsing with fresh water after each use.

Q. How do I choose the right reel size?

A. For beginners, 2500–3000 size spinning reels are the most versatile for shore fishing.

Q. What fishing line should I choose?

A. For general shore fishing, we recommend PE 0.8 with a 3–4 leader.

Support & Assistance

Q. Can I ask for product recommendations?

A. Absolutely. Our team is happy to recommend the best setup based on your fishing style and target species.

Q. How can I contact customer support?

A. You can reach us chat or through our contact form. We aim to respond within 24 hours.